Shipping policy
Shipping Policy
Thank you for choosing REFRESH.
We are committed to delivering your order as quickly and safely as possible.
Processing Time
- Orders are processed within 1–2 business days.
- Orders are processed Monday through Friday (excluding holidays).
Once your order has been processed, you will receive a confirmation email with your tracking information.
Shipping Time
Estimated delivery time within the United States:
6–10 business days
Please note that delivery times are estimates and may occasionally vary due to carrier delays, weather conditions, or high shipping volumes.
Shipping Cost
🚚 Free Standard Shipping on all U.S. orders.
There are no hidden fees or additional shipping charges at checkout.
Order Tracking
Every order includes a tracking number.
Once your order has shipped, you will receive an email containing your tracking information so you can follow your package every step of the way.
Incorrect Shipping Address
Please ensure that your shipping address is correct before completing your purchase.
REFRESH is not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible.
📧 support@refresh-eye.com (remplace par ton adresse e-mail réelle)
We will work with the shipping carrier to resolve the issue as quickly as possible.
Questions?
If you have any questions regarding shipping, feel free to contact us.
We typically respond within 24 hours.