Refund policy
Refund Policy
At REFRESH, your satisfaction is our priority.
If you are not completely satisfied with your purchase, we're here to help.
30-Day Money-Back Guarantee
We offer a 30-day satisfaction guarantee from the date your order is delivered.
If you are not satisfied with your purchase, you may request a return within 30 days of delivery.
Eligibility for Returns
To qualify for a refund:
- The item must be unused or only lightly tested.
- The product must be returned in its original packaging whenever possible.
- A proof of purchase or order number is required.
Items returned without prior approval may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:
- Used eye patches
- Products damaged due to misuse
- Gift cards (if applicable)
How to Request a Return
To start a return, please contact our customer support team:
📧 support@refresh-eye.com (remplace par ton adresse réelle)
Please include:
- Your order number
- Your full name
- The reason for your return
Our team will provide you with return instructions.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will gladly replace the item or issue a refund at no additional cost.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it can no longer be canceled but may be eligible for return according to this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us: